Leadership Team

Mark Klein is a passionate, seasoned C-Suite Executive with over 20 years of general manager and business leadership experience across multiple, diverse manufactured good businesses spanning industrial, commercial, residential, and consumer end user enterprises. Mark’s expertise is in developing innovative & disruptive sales, product, and channel marketing strategies to drive record-breaking sales.

In his last corporate role Mark was President of Klein Tools, a, global, privately held manufacturing company, Mark led the transformation of the company from a small inwardly-focused organization to a vibrant, fast-growing company. Mark also served on Klein Tools’ board of directors.

Mark is a member of the global Young Presidents’ Organization (YPO). He also holds a Master of Business Administration from Lake Forest Graduate School of Management and an Executive Scholar Certificate from the Kellogg School of Management.

Greg Chapman is an accomplished financial executive with extensive experience in financial planning, capital optimization, and mergers & acquisitions (M&A). With a strong focus on delivering results through innovative strategies and rigorous financial oversight, Greg is passionate about value creation. He is particularly adept at driving operational efficiency and leveraging data strategies to enhance decision-making and business performance.

At EY Greg led due-diligence teams analyzing and interpreting large data sets to identify key customer, product, and market trends and anomalies. His ability to extract valuable insights from complex data is critical in supporting strategic decisions that shape company growth.

Greg has served as the primary point of contact in deal processes, coordinating interactions between external parties—clients, counterparties, and advisers—and internal teams, including multi-service lines, risk management, and outsourced services. He ensures smooth project delivery by creating rigorous financial analyses, preparing detailed C-suite reporting, and offering actionable advice on transaction structures, execution, and negotiation strategies.

He earned his Bachelor of Business Science in Finance from the University of Cape Town.

Bill is an accomplished sales and marketing executive with 30 years of experience leading teams in retail, eCommerce, and industrial channels of distribution to achieve exceptional results. His leadership experience includes senior roles in Fortune 500, privately held, and consulting organizations. He has a proven track record of developing and executing strategies that deliver significant revenue growth and increased profitability. Bill has demonstrated a passion for leading sales teams to focus on strong partnerships with distribution to win in the marketplace.

Bill began his career at Black & Decker DeWALT in their Leadership Development Program. During his 14-year tenure he held multiple leadership roles in sales and marketing. In the Industrial channel, he led a national sales organization to drive record sales with the company’s largest industrial distributor. Bill is innovative and collaborative in his approach to working with his team and distributor partners.

Before joining Kano, Bill served as the Senior Vice President of Retail Sales at Klein Tools, where he led the team in North America to breakthrough results with the company’s most prominent Home Improvement Retailer. The team was recognized and honored as “Partner of the Year” five times under his leadership.

Bill holds a Master of Business Administration from the Kellogg School of Management, majoring in Strategy, Finance, and Marketing. He earned a Bachelor of Science degree in Finance from The Ohio State University. Bill resides in Wilmette, Illinois with his wife and three sons, aged 10, 15, and 16.

Joan Duvall is a strategic thought leader and high-performing marketing executive with experience across multiple industries and a broad base of companies from Fortune 50 and Fortune 1000 to small private, and private-equity backed businesses. As an integrated marketer she has an understanding of the many facets of the marketing function and shapes the marketing vision and plan to fit each unique business.

Whether it is managing the residential cooling business for Carrier Air Conditioning, building the marketing function and rebranding the company at A. O. Smith Corporation, driving significant growth while delivering on the product and brand strategy at JPW Industries, or developing an all makes parts business for OMNIPARTS and Nissan North America, Joan employs a team and data driven approach to generate results.

Joan earned her MBA from Northwestern, Kellogg School of Management, and her BS from The Georgia Institute of Technology.

Susan joined Kano Labs in 1987 and leads our Operations team who is responsible for production, planning, sourcing, logistics, safety and compliance. As one of our longest tenured employees at Kano, she has a level of company and brand experience that rivals no other. This, coupled with her exceptional leadership, interpersonal, and cross-functional communication skills, results in a smooth production process leading to successful On Time In Full (OTIF) deliveries to our clients.

Eileen joined Kano Labs in 2002 and leads a team who is responsible for providing outstanding customer service. Given her long history and experience, she has an in-depth understanding of tasks, responsibilities and skills needed to lead a successful team. This allows her to quickly, effectively, and professionally resolve conflicts for any of our U.S. or global customers. Eileen is certified in Haz-mat shipping and lives in Portland, TN.